1.1. Are the products handmade?
Yes! All of our products are carefully handcrafted, ensuring that each piece is unique and special.

1.2. Do the pieces have slight variations?
Yes, since they are handmade, slight variations in size, color, or finish may occur. This is part of the charm and authenticity of our work. However, I always make sure to select the most similar pieces possible within the same order.

1.3. Do you offer personalized products?
At the moment, we don’t offer custom orders. As a small studio, we focus on selling ready-to-ship pieces that have passed quality tests and are available for immediate delivery. This way, we ensure that every piece we send meets the level of care and excellence we love to provide! 

1.4. Is your pottery lead free and food safe?

Yes, absolutely! All of our pottery is made with food-safe materials and glazes, ensuring it's 100% safe for your daily use. Each piece is crafted with care to bring beauty and functionality to your table with complete peace of mind.

1.5. How to Care for Your Pieces

All of our products are food safe and can be used in the dishwasher and microwave. However, to keep your pottery looking beautiful and lasting for years to come, here are a few things to keep in mind:

• Never place your pottery directly on stovetop burners or any direct heat source.
• Avoid placing a cold piece into a preheated place, as the sudden temperature change may cause cracks.
• Don’t immerse a hot piece into cold water or place it in the freezer—it’s best to let it cool naturally.
• Be gentle with your pottery and avoid dropping it on hard surfaces, as it can be fragile.

With a little care, your Yuki Ceramics pieces will continue to bring joy and charm to your everyday moments for a long time. 

2.1. How do I place an order?
Simply add your favorite pieces to the cart, fill in your shipping details, and complete the payment at checkout. It’s quick, easy, and secure!

2.2. Can I modify or cancel my order?
Yes, but only if your order hasn’t been processed or shipped yet. Please reach out to us as soon as possible, and we’ll be happy to check the options for you.

2.4. Do you offer discounts for wholesale purchases?
Yes! We offer special pricing for bulk orders. Feel free to contact us via email for more details—we’d love to hear from you! 

3.1. What payment methods do you accept?
We accept credit and debit cards, as well as digital wallets like PayPal and Google Pay.

3.2. Is your website secure for payments?
Yes! Our website is powered by Shopify, which uses SSL encryption technology to ensure that all transactions are 100% safe and secure. You can shop with confidence, knowing your payment details are always protected.

4.1. Do you ship internationally?
At the moment, we ship only within the U.S. from our website. However, if you’re outside the U.S., you can still shop with us through our Etsy store, where we offer international shipping!

4.2. What is the delivery time?
We know you’re excited to receive your piece, and we’re just as excited to send it your way! Delivery times depend on your location, but you’ll see an estimated timeframe during checkout.

Typically, we ship orders within 1-3 days, and transit time within the USA usually ranges from 2-5 business days.

Each item is carefully packed with love to ensure it arrives safely at your door. Thank you for your patience as we prepare your special piece!

4.3. What happen if my order is damaged during shipping?

Please contact us as soon as possible with a photo of the damaged item, and we’ll send you a free replacement right away. Contact me within: 7 days of delivery

4.4.How are the products packaged for shipping?

We use sustainable, eco-friendly packaging materials, including an advanced paper-wrapping system. All of our packing materials are fully recyclable, so you can feel good about your order from start to finish!

4.5. What shipping carries do you use?We ship orders using Shopify Shipping, which partners with reliable carriers to ensure your  pieces arrive safely and on time. The specific carrier may vary depending on your location and shipping method, but rest assured, your package is in good hands!

4.6. Can I pick up my order in person?
At the moment, we don’t offer local pickup. All orders are carefully packed and shipped directly to your door. If this option becomes available in the future, we’ll be sure to share the news!

6.1. How can I contact you?
You can reach us via email at yukiceramics@outlook.com or through our contact form on the website. We’re happy to help!

6.2. Can I stay updated on new collections and promotions?
Absolutely! Sign up for our newsletter to receive updates on new arrivals, exclusive promotions, and special launches. We’d love to have you in our community!

7.1. Do you offer discount codes?
Yes! We occasionally offer special discounts and promotions. Keep an eye on our website and social media so you don’t miss out!

7.2. Can I purchase a gift for someone?Of course! We normally wrap our items as gifts, and you can add a personalized message to make your gift even more special.

7.3. Do you have a physical store?
Right now, we’re an online storeFollow us on social media to stay updated on upcoming events!